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FAQ's

  ·  What is the check-in time on the date of arrival?https://www.amic-­‐hotels.com/es/hotel-­‐colon/faq.html

 

Your room will be available after 1 PM.

·   What documents do I need to show upon arrival at the hotel?

When you make your online reservation, you will receive a confirmation voucher that you may print when you complete your reservation or from your email inbox.  This voucher means that your reservation is confirmed.

If you bring your voucher, it will be easier and faster for us to locate your reservation and check-you in upon your arrival.

In order to guarantee your stay, and in compliance with the Spanish law, it is ESSENTIAL for all guests to show their National Identity Card or passport. 

·   Can I choose my room when I make the reservation?

Can I choose the floor where I will be staying? https://www.amic-­‐hotels.com/es/hotel-­‐colon/faq.html

When you make your reservation, you choose the type of room.  However, YOU CANNOT CHOOSE a specific room number.  Rooms are subject to availability, and we cannot guarantee in advance the specific room you will be getting.  In any case, we may note your preference in the reservation.  Upon your arrival, you may make the request directly at the front desk of the hotel.

·   Are pets allowed in the hotel? https://www.amic-­‐hotels.com/es/hotel-­‐colon/faq.html

The hotel allows you to stay with your pet if you notify it beforehand.  This is possible as long as your pet is small –under 10 kg-, and quiet, as it must not bother other guests.  The access of guide dogs is allowed to visually impaired people.

·     Does the hotel have parking for clients?

https://www.amic-­‐hotels.com/es/hotel-­‐colon/faq.html

The hotel does not have its own parking. However, you may ask in the front desk about nearby parking lots where you may leave your car during your stay.

 

·    Can I book a hotel pick-up or drop-off service? https://www.amic-­‐hotels.com/es/hotel-­‐colon/faq.html

At the bottom of our website you can see how to make easy reservations for hotel transfers.